As a professional management software provider focusing on manufacturing industry, QAD always highly values customer experience and keeps bringing different industry requirements into their solutions. By doing so, they can both be closer to customers and make solutions more aligned and flexible. For QAD, it also encourages the continuous improvement and innovation, further completing their vision of building the effective enterprise.
1. According to some statistics that about 75% of ERP customers require some of customization to their applications for some unique differences in their business. In May this year, QAD announced the QAD Enterprise Platform at Explore 2017. The platform is developed for customers’ unique business model and process. It allows customers to create different apps include security, menus, screen, templates, collaboration, attachments, globalization and embed analytics. The platform supports app users on desktops/tablets and mobile devices. With this platform, customers can create apps in days instead of months and eliminate the need for costly customizations in the future.
2. QAD continues with “Channel Islands” initiative. It is a User Experience (UX) program started from 2014. Channel Islands program is designed to make QAD ERP solution a powerful enterprise-level management solution with strong adaptability. It is role-based, easy-to-use, and fully web enabled for every function, which can hugely improve the customer user experience. It allows QAD customers to access the ERP from anywhere from any device and get access to personalized dashboards that are very easy to set up with all the information they need. Users have all information needed to manage the day-to-day tasks, make decisions on a single dashboard that can then drill down into the relevant part in their businesses.
3. The third area is embedded analytics, which is offered through cooperating with its partner. This is more dashboards in terms of business performance and business house, which are embedded in applications that part of user interface. Users can drill down into what’s happening in business.